A+ Core 1 PBQ 1: Printer Installation & Troubleshooting

Scenario

A small office installed a new network multifunction laser printer. Users need to print duplex reports, scan documents to a shared folder, and prevent other departments from picking up confidential print jobs. Several users report faded prints and one user reports paper jams from Tray 2.

Your task: Configure the correct printer options and identify the correct maintenance steps.

Configuration Questions

1. Best connection method for a shared office printer?

2. Best setting for printing on both sides of the paper?

3. Best security feature for confidential print jobs?

Troubleshooting

4. Faded prints on a laser printer most likely require:

5. Paper jams from Tray 2 most likely require checking:

6. Scan-to-folder should use which network scan service?

7. Which driver language is commonly used for business printing?

Instructor Answer

Use Ethernet for a reliable shared network printer.
Enable duplex for two-sided printing.
Use secured print/user authentication for sensitive documents.
For faded laser prints, replace or check the toner cartridge.
For Tray 2 jams, verify tray settings, paper size/type, and paper guides.
Use SMB for scan-to-folder.
PCL is a common printer control language for business printers.