A+ Core 1 PBQ 3: Mobile Device Troubleshooting

Scenario

An employee reports that their smartphone battery drains quickly, the phone will not charge reliably, Bluetooth earbuds will not connect, and business calendar/contacts are not syncing. The company uses MDM for corporate mobile devices.

Your task: Choose the best first actions for each symptom.

1. Battery is swollen. Best action?

2. Charging is unreliable. Best hardware item to inspect first?

3. Bluetooth earbuds will not connect. Best sequence?

Support and Network

4. Business calendar and contacts fail to sync. Check:

5. User cannot use cellular data. Check:

6. Location-based app does not work. Check:

7. Device is corporate-owned and missing required apps. Best support path?

Instructor Answer

A swollen battery is a safety issue. Stop using the device and replace the battery or device properly.
For unreliable charging, inspect the charging cable, adapter, and physical charging port.
Bluetooth pairing follows: enable Bluetooth, put device in pairing mode, find device, enter PIN if needed, and test.
For calendar/contacts, check account sync settings, cloud account, data caps, and MDM policy.
For cellular issues, verify cellular data is enabled and SIM/eSIM is active.
For location apps, verify GPS/location services and app permissions.
For corporate apps, verify MDM enrollment and app deployment policy.