Core 2 PBQ 4: Email Client Configuration

Troubleshoot an email client that can receive messages but cannot send messages.

A+ Core 2 PBQ

Scenario

A user configured email on a laptop. Incoming mail works, but outgoing mail fails.

Email Client Settings

SettingCurrent Value
Incoming protocolIMAP
Incoming serverimap.examplemail.com
Incoming port993 SSL/TLS
Outgoing serversmtp.examplemail.com
Outgoing port110
SMTP authenticationEnabled

Answer the PBQ

Instructor Answer

Wrong setting: Outgoing SMTP port.

Best fix: Use SMTP port 587 with STARTTLS, or 465 with SSL if the provider requires it. Port 110 is POP3 receiving.